Canon DSLRs and Lexar cards losing images

[SilentShutter]

http://www.dpreview.com/news/0505/05...lexaralert.asp


Disappearance of images when using Lexar Compact Flash Cards


Affected Products (D-SLR): EOS-1Ds Mark II, EOS-1D Mark II, EOS 20D, EOS Digital Rebel XT / EOS 350D Digital / EOS Kiss Digital N

Affected Products (CF card): Lexar Professional 80x-speed Compact Flash cards

Problem:

Captured images on some Lexar CompactFlash cards can be lost when used with the Canon cameras listed above. Working together, Lexar and Canon have investigated the cause and confirmed that the problem occurs in extremely rare instances when the products above are used together.

Countermeasure:

Lexar will offer a free firmware update incorporating the correction of this problem by the end of May 2005 for Lexar Professional Series 80x CompactFlash card customers using the affected Canon cameras.

Lexar customers can contact Lexar Professional Support in US at (+1) 510-413-1233, or in UK at (+44) 1483-522-947 or visit Lexar on-line at
www.lexar.com/support.

We sincerely apologize for the inconvenience these issues have caused for you. We will make every effort in quality control to provide products that our customers can use with confidence. We appreciate your understanding in this matter.

Contact Information for inquiries:
Call Center: 1-800-848-4040 (toll free)
*Available with your cell phone or PHS.

Office Hours:
Weekdays: 9:00 a.m. to 8:00 p.m.
Saturdays, holidays: 10:00 a.m. to 5:00 p.m.

Lexar alert:

LEXAR ISSUES CUSTOMER ADVISORY REGARDING CANON CAMERAS
What:

Lexar Media Inc. and Canon Inc. posted customer advisories on May 19, 2005 to all Canon EOS-1Ds Mark II, EOS-1D Mark II, EOS 20D, and EOS Digital Rebel XT / EOS 350D Digital / EOS Kiss Digital N camera customers using Lexar Professional 80x CompactFlash cards. The advisory alerts customers to lost image occurrences reported by both companies.

Canon and Lexar both extensively test their products prior to release to ensure compatibility across product lines. In this instance, both companies investigated the occurrences and were able to identify the problem only through extreme testing. The first identified lost image condition was found to be with all memory cards. The second identified lost image condition was found to be rare and specific to the listed cameras when used with Lexar CompactFlash cards.

Action:

To ensure compatibility, Lexar will offer a firmware update for Lexar Professional 80x CompactFlash cards to customers who experience a problem with the Canon cameras listed. Similarly, Canon will offer a camera firmware update to address issues unrelated to a specific card make. Both companies have communicated their efforts to provide firmware updates to customers by May 31, 2005 as both companies continue to investigate.

Lexar customers wishing to update their firmware can call Lexar Professional Support at (510) 413-1233 or visit Lexar on-line at www.lexar.com/support. Lexar’s firmware update will only address failures when using Lexar Professional 80x CompactFlash cards with the Canon cameras listed.

[lynks42]

I will just avoid the Lexar cards, haven't bought one yet and will not now that I know there could be issues.....


thanks for the good help....

[StuffNJunk]

I don't have any Lexar cards either...thanks for the info though...now I know to
stay away from Lexar until the problem is resolved!

[joeb_uk]

I just bought a lexar 80x 2 gig, its lucky i am a nikon boy then

[archman]

Thanks for the heads up, SS. I don't own any either, although I've been thinking about getting one.